Start the self-test
+43 1 879 6000 | Mon - Fri 9:00 am - 5:00 pmMake an appointment

Privacy Policy

[1.] Privacy Policy

We process your personal data exclusively in accordance with the provisions of the General Data Protection Regulation (GDPR) and the Data Protection Act. Below, we inform you about us as well as the nature, scope, and purpose of data collection and processing:

[2.] Who we are

The controller responsible for processing your personal data on our website is: Moser Medical Group kosmetische Haarchirurgie GmbH. You can find the company details in the legal notice.

[3.] Collection and Processing of Data

We process the personal data that you, as a user of the website and/or as a customer, provide to us, for example in connection with an enquiry or for the conclusion of a contract. The data is processed for the following purposes [description of processing purposes]. The legal bases for data processing are:

  • targeted information relating to updates of offers/products
  • updating customer records
  • processing your enquiry
  • processing your appointment request
  • billing and payment processing
  • contract fulfilment

• Contract initiation and fulfilment pursuant to Article 6 (1) (b) GDPR. In order to process your enquiry to your fullest satisfaction, we require your data.

• Marketing and advertising pursuant to Article 6 (1) (f) GDPR. As persons interested in our offer, we would like to inform you accurately and specifically about updates and offers regarding our products.

[4.] Use and Disclosure of Personal Data

If you, as a user of our website and/or as a customer, provide us with personal data, we will use this data only to answer your enquiries, to process contracts, and for technical administration. Personal data will only be disclosed or transmitted to third parties if this is necessary for contract processing or billing purposes, or if you, as a user of the website and/or customer, have given your prior consent. As a user of the website and/or customer, you have the right to withdraw consent granted at any time with effect for the future. Stored personal data will be deleted if you, as a user of the website and/or customer, withdraw your consent to storage, if your data is no longer required for fulfilling the purpose for which it was stored, or if storage becomes impermissible for other legal reasons. Data retained for billing and accounting purposes is not affected by a request for deletion.

[5.] Right of Access, Rectification, Deletion

Upon written request, we will be pleased to inform you at any time about the personal data stored concerning you. Please address your enquiry to: datenschutz@moser-medical.com or MOSER Medical Group kosmetische Haarchirurgie GmbH, Löfflergasse 14, 1130 Vienna, Austria. If the personal data we process about you is incorrect, please let us know. We will correct it immediately and inform you accordingly. If you no longer wish your data to be processed by us, please inform us informally at the above contact details. We will delete your data immediately and notify you accordingly. If compelling legal reasons prevent deletion, we will inform you immediately.

You also have the right to lodge a complaint with the supervisory authority:
Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna, dsb@dsb.gv.at.

[6.] Cookies

Our website uses cookies. Cookies are small text files that are sent when visiting a website and stored on the hard drive of the user and/or customer. If the corresponding server of our website is accessed again, the user’s browser returns the previously received cookie to the server. The server can then evaluate the information in various ways. Cookies can be used, for example, to control advertising displays or to make navigation easier. If you wish to prevent the use of cookies, you can do so by modifying your browser settings locally (e.g., Internet Explorer, Mozilla Firefox, Opera, Safari).

Our website processes the following cookies:

  • strictly necessary cookies to ensure basic website functions
  • CookieConsent: used to store the user’s consent to cookie use
  • functional cookies to ensure website performance
  • performance cookies to improve the user experience

[7.] Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc.,
1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”),
on the legal basis of overriding legitimate interest (analysis of website usage).
We have signed a data processing agreement with Google.

When visiting our website, a connection to Google's servers is established through software,
and data is transferred to Google servers, some of which are located in the USA.
Google Analytics also uses cookies to store information about website users and to analyze website usage.

This website uses the “IP anonymization” function. Your IP address is shortened by Google within EU and EEA member states before being transmitted to the USA. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there.

According to Google, the data collected is used to evaluate website usage, compile reports about website activity, and provide other website and internet‑related services.

Google may transmit this information to third parties where required by law or where third parties process the data on Google’s behalf.

Detailed information on how Google Analytics handles user data can be found in Google’s Privacy Policy: Privacy Policy – Privacy & Terms – Google

[7.1.] Deactivate Google Analytics

You can generally prevent the collection of your user data on our website by activating the “Do Not Track” setting in your web browser. Our website respects the “Do Not Track” signal sent by your browser to all websites.

You can prevent the collection of your data by Google Analytics on all websites by downloading and installing the browser plug‑in available at:

https://tools.google.com/dlpage/gaoptout?hl=en

You can prevent the collection of your data by Google Analytics only on this website by clicking the following link. An opt‑out cookie will be set, which will prevent the collection of your data during future visits to this website:

Click here to be excluded from collection via Google Tag Manager.

[8.] Facebook Pixel

This website uses Facebook Pixel, a web analytics service of Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”), based on the overriding legitimate interest (analysis of website usage). We have concluded a data processing agreement with Facebook. Data may be transferred to the USA. Transfer to the USA is carried out on the basis of the Privacy Shield.

When you access our website, software establishes a connection to Facebook’s servers, transmitting data to servers located partially in the USA. Facebook Pixel uses cookies to store information about website users and to analyze the use of the website.

According to Facebook, the collected data is used to evaluate website usage, compile reports on website activity, and provide additional services connected with website and internet usage.

Facebook may transfer this information to third parties if required by law or if third parties process this data on Facebook’s behalf.

You can find detailed information about the handling of user data in Facebook’s privacy policy: facebook.com

[8.1.] Deactivate Facebook Pixel

You can generally prevent the collection of your user data on our website by enabling the “Do Not Track” setting in your web browser. Our website respects the “Do Not Track” signal that your browser sends to all websites.

You can prevent the collection of your user data by Facebook Pixel only on this website by clicking the following link. An opt‑out cookie will be set, which prevents the collection of your data during future visits to this website:

Click here to deactivate Facebook Pixel.

[9.] Contact Form

After submitting the contact form, the personal data you entered will be processed by the controller for the purpose of handling your request, based on the consent you have provided by submitting the form.

There is no legal or contractual obligation to provide personal data.
Failure to provide the data simply means that you cannot submit your request and we cannot process it.

You have the right to withdraw your consent at any time via written communication, without affecting the lawfulness of processing prior to the withdrawal.

Data may be further processed, consistent with the original processing purpose, on the same legal basis, for the purpose of direct marketing in non‑consent‑required forms, such as addressed postal advertising, until objection.
In this case, data may be transferred to the shipping provider.

You have the right to object to the use of your personal data for direct marketing at any time via written communication.
In the event of an objection, your data will no longer be processed for the purpose of direct marketing.

 [10.] Real Time Marketing Forms

Additional personal data is collected and processed when accessing certain sub‑services of the website, such as:

  • information about your enquiry
  • contact details such as name or email address

Purpose of processing: Delivery and provision of the website.

Legal basis: The necessity for the performance of a contract or pre‑contractual measures at your request (Article 6 (1) (b) GDPR).

Data transfer: Data is transferred to the processor: Microsoft Ireland Operations Ltd., One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland.

This may also involve a transfer of personal data to a country outside the European Union.
Transfers to the USA are based on Art. 45 GDPR in connection with the European Commission’s adequacy decision C(2023) 4745, as the data recipient has committed to compliance with the principles of the EU‑US Data Privacy Framework (DPF).

 [11.] E-Mail-Newsletter

By checking the corresponding checkbox, you consent to the processing of the personal data you entered for the purpose of receiving information about:

  • new offers
  • new treatments
  • current promotions
  • company news
  • current catalogues

via email newsletter by the controller, until withdrawal or objection.

 

The data processed includes:

  • usage statistics
  • data about the use of the website
  • tracking and logging of clicks on individual elements
  • contact details such as name or email address

There is no legal or contractual obligation to provide personal data.
Failure to consent only means that you will not receive the email newsletter.

You have the right to withdraw your consent at any time via written communication or by clicking the unsubscribe link in the newsletter, without affecting the lawfulness of processing prior to the withdrawal.

You may also object to the use of your personal data for direct marketing in the same manner. In the event of an objection, your data will no longer be processed for direct marketing in the form of an email newsletter.